KIDO Desk Warranty Terms

Warranty Period

We will repair or replace parts free of charge for failures that occur under normal use within the warranty periods below. The warranty period starts on the date of delivery.

Covered parts	Warranty period	Examples of covered parts
Electrical components	1 year from the date of delivery	Desk panel with display (DPI1C), control box (CBD6S)
Mechanical and moving parts	2 years from the date of delivery	Drawer slide mechanism, lifting mechanism (DL12 lifting columns), mechanical parts related to height adjustment
Structure	3 years from the date of delivery	Damage affecting the strength or structure of the wooden frame, tabletops, shelf, legs and other structural parts

Warranty Conditions

What Is Covered

Failures or damage caused by defects in materials or manufacturing that occur under normal use
Initial defects (if reported within 7 days of receiving the product)

What Is Not Covered

In the following cases, repairs are charged or not covered, even within the warranty period.

Damage caused by the way the product is used
- Failure or damage caused by use contrary to the instructions, precautions or prohibitions in the user manual
- Failure caused by exceeding the maximum load (front tabletop 80 kg (176 lb), rear tabletop 80 kg (176 lb))
- Motor failure caused by exceeding the duty cycle (limit on continuous operation)
- Failure or damage caused by dropping, impact or exposure to water
Characteristics of natural wood
- Warping, cracking, scratches (including chipped knots) or discoloration of the wood that occur naturally as natural wood ages
- Deformation of the wood caused by direct sunlight, air conditioner airflow or extreme temperature and humidity
- Color or grain pattern that differs from what you expected (every natural wood board is different)
External causes
- Failure or damage caused by natural disasters (earthquakes, fire, floods, lightning, etc.)
- Failure caused by abnormal voltage or an inadequate power supply
- Disassembly, repair or modification by you or by a third party not authorized by us
Consumables and aging
- Wear and aging from normal use
- Scratches and scuffs on the finish from everyday use

Repair and Replacement Process

1. Contact Us

If a problem occurs with the product, prepare the following information and contact our support team.

Your name and the email address used for your order
A description of the problem
Photos of the affected area

2. Diagnosis

We will review the problem and determine whether it is covered by the warranty. We may check the situation by phone, email, photos, etc.

3. Repair or Replacement

If the problem can be fixed by replacing parts: We will send you replacement parts. Please replace them yourself.
If the entire product needs to be replaced: We will arrange a replacement product.
We will pay the shipping costs for repairs and replacements covered by the warranty.

4. Repair Time

The time required for repair or replacement depends on the nature of the problem and the availability of parts. We will respond as quickly as possible, but it may take about 2–4 weeks.

If Not Covered by the Warranty (Paid Repair)

If the problem is found not to be covered by the warranty, we will send you a repair cost estimate. Repair work will begin after you approve the estimate.

Initial Defects

If you suspect an initial defect within 7 days of receiving the product, please contact our support team with details of the situation. If an initial defect is confirmed, we will pay all shipping costs both ways and promptly arrange a replacement product or replacement parts.

Disclaimer

Outside Japan, warranty terms follow the sales terms for your region. Please contact us for details.
Repair and replacement within the warranty period are limited to the conditions set out in these warranty terms.
Indirect damages resulting from product failure (business interruption, loss of data, etc.) are not covered by the warranty.
This warranty does not limit your legal rights under applicable product liability laws.

Disposal of the Product

This product contains electronic components (control boxes, desk panels, motors in the lifting columns, etc.). Separate the electrical parts (control boxes, desk panels, lifting columns, cables) from the wooden parts and dispose of them in accordance with the laws and rules of your area.

Contact

Shimizu Zaimokuten

Item	Details
Website	https://shimizuzaimokuten.com/
Support email	[email protected]

These warranty terms are subject to change without notice for product improvement. Check the official website for the latest version.